Terms & Conditions

DRJ Australia Pty Ltd owns and operates this Website

This Website means all computer files, including html files and picture files, available for public view under the domains ‘www.drj.com.au’.

This Website is operated from and these Terms of Use and any use of this Website are governed by the law of the State of Victoria, Australia.

The use of this Website is subject to and you agree to be bound by these Terms of Use. DRJ Australia may at any time revise or change these Terms of Use by updating this page. By using this Website you agree to be bound by any revisions or changes and should therefore periodically visit this page when using this Website to determine the then current version of these Terms of Use to which you are bound.

Any purchase made by you from this Website is subject to separate terms and conditions of sale that you will be required to agree to prior to entering into a contract of purchase. Those terms and conditions of sale prevail over these Terms of Use but only for the purpose of each individual transaction and not in relation to the general use of this Website.

General Disclaimer

DRJ Australia is not liable to you or any other party for any loss or damage suffered directly or indirectly through your use of this Website even where DRJ Australia or its agents or employees are notified or advised of the possibility of such loss or damage. This includes, but is not limited to, liability for any direct, indirect, special or consequential damage or economic loss arising from or in connection with:

  • Access, use or inability to access or use this Website.
  • Reliance on the contents of this Website.
  • Any system, server or connection failure, error, omission, interruption, delay in transmission
  • Any interference with or damage to your computer or computer system, including from viruses and any other harmful software. You must take your own precautionary measures to protect your computer or computer system from harmful software such as viruses.
  • Any use of or access to any other website linked to this Website.

This Website has been prepared from sources and materials believed to be accurate at the time of publication. DRJ Australia does not warrant that the information on this Website is accurate, free from error or current. DRJ Australia is under no obligation to you to update and maintain the currency of the information on this Website, and is not liable for errors that occur because the information is not up to date.

In making these disclaimers and in your agreeing to be bound by them, DRJ Australia does not purport to exclude any rights or terms implied by law that cannot be excluded, such as any rights arising under the Trade Practices Act and other comparable State and Territory legislation in. All other conditions, warranties, rights, remedies and terms are excluded.

DRJ Australia liability for breach of any terms, warranties, rights or conditions implied by law that cannot be excluded is limited to the following at the option of DRJ Australia:

In the case of services:

  • The supply of the services again or
  • The cost of having the services supplied again and

In the case of goods:

  • Replacing the goods
  • Supply of equivalent goods
  • Repair of such goods
  • Payment of the cost of replacing the goods or acquiring equivalent goods or the cost of having the goods repaired.


All material on this Website is subject to copyright under the Copyright Act 1968 (Commonwealth of Australia) and through various international treaties and agreements under the laws of other countries. Unless expressly stated to the contrary, DRJ Australia owns copyright in or is otherwise entitled or licensed to reproduce all the material on this Website.

Other than for the purpose of the Copyright Act 1968 (Commonwealth of Australia), or as otherwise stated below, no material on this Website may be altered, reproduces, stored in a retrieval system or transmitted without the prior written consent of DRJ Australia.

A person may copy material on this Website:

To store copies of the material on a computer for private and non-commercial viewing and/or To print copies of the material for a non-commercial purpose, provided that the material is attributed to DRJ Australia, retains all marks DRJ Australia ownership and includes this notice.

Trade Marks

The following trademarks of DRJ Australia appear on this Website:

  • SAGI
  • DRJ

Names of products and companies used on this Website may also be trademarks of parties.

All trademarks reproduced on this Website are owned by their respective owners and may be subject to certain rights both in and overseas. Nothing on this Website should be construed as granting by implication, estoppel or otherwise, any license or right to use any trade mark displayed on this Website, without the written permission of DRJ Australia or the relevant trade mark owner.


This Website contains hyperlinks to other websites for the use and information of its users and their convenience.

DRJ Australia makes no warranty or representation as to the reliability or accuracy of the information contained within.

Warranty Conditions

This extended warranty only covers DRj Australia Pty Ltd products, including Cleostone, Smart Spas, Steile and all DRj Ascot Bathroomware products.

This extended warranty is only applicable to product defects which have occurred solely due to faulty materials or workmanship in the products. This warranty does not apply to defects which may have arisen, without limitation, due to the following: accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse weather conditions, excessive water pressure or temperature or neglect of any kind. Alterations and repairs to the products that have not been accredited by the licensed service agent or technician are not covered.

Please Note: this extended warranty only applies to the original owner and is non-transferable. In addition to this extended warranty, certain legislation (including ACL) may give certain rights that cannot be excluded, restricted or modified, this extended warranty must be read subject to such legislation and nothing in this warranty has the effect of restricting or modifying those rights.

Warranty Claims

To make a warranty claim, please post or fax DRj Australia Pty Ltd (details below):

  • Proof of Purchase including where purchased and date of purchase
  • Full Details of the warranty claim being made
  • Your contact details.

If the product is not yet installed then it can be returned to the place of purchase with Proof of Purchase documentation. If returning the product is too costly or unreasonable contact DRj (details below) so, if appropriate, we can arrange a collection.

  • DRj Australia Pty Ltd
  • 42 Jayco Drive Dandenong South 3175
  • PO Box 4067 Dandenong South 3164
  • T: 03 9768 2222
  • F: 03 9706 5600
  • E: sales@drj.com.au

DRj Australia Pty Ltd reserves the right to charge a service fee should our authorized Service Agent or any DRj authorized person find that the problem reported has resulted from faulty installation or use of the products in conjunction with products from another manufacturer or from any reason other than a manufacturing defect. DRj Australia Pty Ltd reserves the right to make changes to its products at any time and requires adequate access to products, fittings & fixtures to undertake extended warranty repairs. DRj will not be responsible for any consequential damage, or any costs relating to consequential damage, where adequate access to product fittings and fixtures is not provided.

Consequential Loss

To the extent permitted by law, DRj Australia Pty ltd will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other consequential loss of any kind caused by a defect in the product or it’s components.

This Extended Warranty will void in the occurrence of any of the following:

  • A customer cannot provide adequate Proof of Purchase
  • If products have not been installed by a licensed plumber and/ or electrician, or Products are not installed adhering to relevant National Standards and State Regulations.
  • Fair wear and tear including scratching from cleaning & fair usage.
  • Modifications have been made to the products without written accreditation.
  • Products used for incorrect applications.
  • Damage to product has resulted from use of adhesives, sealants or abrasive cleaners etc.
  • Damage to finishes that have arisen from installation or post installation use.
  • Damage to product resulting from abuse of the product as deemed by DRj Service agent or DRj Australia Pty Ltd.
  • Failure to observe manufacturers care and cleaning instructions.

Except to the extent that the customer can demonstrate that the product was faulty or defective at the time of purchase and the customer was not aware of such fault at that time.

Please Note: It is the installer/consumers responsibility to ensure:

  • The product is not damaged prior to installation.
  • The product has all of its components.
  • All required maintenance is performed.

In addition to this Extended Warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or repair for a major failure and for compensation for any other reasonable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail acceptable quality and the failure does not amount to a major failure.

Warranty Periods

DRj Australia Pty Ltd makes every effort to ensure products are manufactured to the highest standards, we do also offer extended warranty periods from the date of purchase that our products are free from defects in materials and manufacture.

Sinks5/1 years5 years replacement product, 1 year labour
Ceramic Basins5/1 years5 years replacement product, 1 year labour
Cabinets1 year1 year replacement parts or product
Tops5/1 years5 years replacement product, 1 year labour
Mirrors and shaving cabinets1 year1 year replacement parts or product
SS Laundry tubs5/1 years5 years replacement product, 1 year labour
Laundry metal cabinets1 year1 year replacement parts or product
Laundry timber cabinets1 year1 year replacement parts or product
Taps5/1 years5 years replacement product, 1 year cartridge
Freestanding and Inset Bath5/1 years5 years replacement product, 1 year labour

Stay Connected To DRJ

Get the Latest Product Info, Updates, Special Offers and Much More.